Robotic process automation (RPA) is the use of software to handle repetitive, high volume tasks employees have traditionally performed. These tasks can include a wide variety of activities in an even wider variety of industries. Some examples would be placing orders with suppliers, gathering data from several sources, entering data into existing legacy systems, running database queries, record maintenance, generating reports, system monitoring, and nearly any other activity humans could only do. Until now.
RPA technology consists of software robots, often called "bots", that can work like human employees do. Bots can log into applications, enter data, calculate and complete tasks and then log out. They can operate the same programs and web pages that humans do, and often time error free and faster. They can monitor emails and respond in kind. Currently there are three categories of RPA bots: probots, knowbots and chatbots.
RPA software is designed to take over the mundane, tedious tasks that humans do in order to free them up for more value-added corporate activities. RPA helps employees become more productive.